FAQ's
How long will it take for my order to arrive?
Here is what happens after you have successfully checked out. You should receive an immediate confirmation email. If not, please check your spam. Your order is then processed in the order it has been received. Your shirt is then produced in the order it was received. Once PRODUCED, COVID-19 shipping for orders in the United States MAY take an additional 20-25 business days. From order date to ship out date from our local post office is between 20-25 BUSINESS DAYS.
We thank you for your patience and pray you and your loved one are and stay safe.
What if I have a custom order or want something custom done?
Please fill out the custom form under contact us. We will call you within 3 business days to take your order manually. A custom order consists of ordering an item and wanting it in a different color than what is currently shown available. There is an upcharge fee for all custom items.
RETURNS & EXCHANGES
Since we print every product when it is ordered we CANNOT PROCESS SIZE EXCHANGES NOR REFUNDS. This includes requests for cancelled orders, requests for refunds shall be denied unfortunately. If an order is sent back, for ANY REASON, including inputting the incorrect address or size, you shall be responsible and cover the shipping cost to resent out. In the event of a promotion or sale and you have already paid full price, unfortunately no refunds or price adjustments shall be made.
If you received a defective item, we'll happily replace it. Faulty items will be exchanged for the same type of product in the same size. Digital products will not be refunded. Please contact us at jbarksdale@her-lips.com for further information.
What size should I order?
Our sizes range from S - 4XL. Please see our sizing chart for more details and suggestions for fit. These are unisex (mens) Bella Canvas 3001 tees. Women should order one size DOWN from their regular size. We typically use crew neck tees.
UNISEX XS = MEN’S XS = WOMEN'S S
Unisex S = Men’s S = Women's M
Unisex M = Men’s M = Women's L
Unisex L = Men’s L = Women’s XL
Unisex XL = Men's XL = Women's XXL
Unisex XXL = Men's XXL = Women's XXXL
Unisex XXXL = Men's XXXL = Women's XXXXL
Unisex XXXXL = Men's XXXXL = Women's XXXXXL
SWEATSHIRT MEASUREMENTS (Chest, Inches)
S = 34-36
M = 36-39
L = 40-43
XL = 44-47
2XL = 48-51
3XL = 52-55
4XL = 56-59
5XL = 60-63
TSHIRT MEASUREMENTS (Chest, Inches)
S = 28-30
M = 31-41
L = 42-45
XL = 46-49
2XL = 50-54
How long will it take for my order to arrive?
Here is what happens after you have successfully checked out. You should receive an immediate confirmation email. If not, please check your spam. Your order is then processed in the order it has been received. Your shirt is then produced in the order it was received. Once PRODUCED, COVID-19 shipping for orders in the United States MAY take an additional 20-25 business days.
During holidays or times of high demand, orders will take 10 - 15 business days to ship.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail.
Do you offer package tracking?
Yes! We will provide you with the tracking number once your package is shipped, except for International shipments. A shipping confirmation email will be sent, once your order has left our facility.
Will the designs fade?
Some of the prints will fade some after being washed. Black prints tend to fade the most, but will still hold up for lots of wear and washes. Washing instructions are found on the tag of each shirt or keep reading below.
Are there any specific care instructions?
Yes, please follow these tips to take care of the t-shirts:
- Washing: Wash inside out with cold water with similar colors using a gentle cycle.
- Ironing: If ironing is necessary, iron inside-out on the lowest setting. NEVER IRON the printed area directly.
- Drying: Tumble dry low or hang-dry.
- Avoid using bleach and do not dry clean.